Book
Effective IT Service Management
| Identifier | --robaddy-818 |
|---|---|
| Penulis / Pengarang | Rob Addy |
| Kata Kunci | it service |
| Tanggal Publikasi | 09 Apr 2007 |
| Bahasa | Bahasa Inggris |
| Abstrak / Deskripsi | IT issues affect everyone ...Whether it’s a mix up at a government department delaying the payment of beneï¬Âts/rebates or an air traffic control systems crash which causes inbound and outbound flights to be suspended at the nation’s airports, IT errors can have signiï¬Âcant consequences. Even when the results of such failures aren’t life threatening they can have a massive ï¬Ânancial impact upon the organisations concerned. Millions of dollars a year are lost due to IT problems. These losses accrue from waste, ï¬Ânes/penalties, decreases in productivity, the need to redo work that is lost and missed sales opportunities to name but a few. |
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