Effective IT Service Management

IT issues affect everyone ...Whether it’s a mix up at a government department delaying the payment of benefits/rebates or an air traffic control systems crash which causes inbound and outbound flights to be suspended at the nation’s airports, IT errors can have significant consequences. Even when the results of such failures aren’t life threatening they can have a massive financial impact upon the organisations concerned. Millions of dollars a year are lost due to IT problems. These losses accrue from waste, fines/penalties, decreases in productivity, the need to redo work that is lost and missed sales opportunities to name but a few.