User Experience Management

Imagine you are a freshly minted graduate student from one of Northwestern University’s old cinder block buildings with the pale green paint on the walls, the smell of years of classes, and the beat-up furniture in the lab and the graduate student offices. In a blink of an eye, you are transported to a glass box building designed by Eero Saarinen, walking down a hall lined with private offices to talk with your new boss You have just been transferred to her team and you are about to have your first meeting. She has a big reputation, both in your field as well as among the human factors community at AT&T Bell Labs where you have just landed a job. As she sits behind the desk, it seems a lot larger than it probably is.